Webconnex Blog

Why we don't have long term contracts

I’ve recently spoken with quite a few folks that would love to use Webconnex, but they are in a contract with another provider that can’t be broken. Really? We are sure hoping this becomes something of the past, because in our opinion it’s shameful. Of course, we would like to earn their business, but more importantly it sheds light on a pretty pathetic trend in our industry. There is only one reason a company would make a customer sign a long term contract… They know that’s the only way to keep them. It’s all about NOT having enough faith in their product. They are not sure if a customer will actually stay with you if given the choice to leave.

At Webconnex, frankly we’d love the security of locking you all down with long term contracts, but we know it’s a great deal for us, and a crappy one for you. We don’t require long term contracts because:

Read More

---

7 Bright Spots in a Recession

A recession is no fun for anyone. However, if you are a business, there are many ways to use this recession to your advantage. Here is what we are doing with the recession and how it is helping us make some big leaps forward.

1) Sheepish Competitors:
When consumer confidence is down, you should increase yours. Everyone is on their heels and you can advance forward with some calculated choices to take more risk. Doing so when give you advantages over those who are retreating.

Read More

---

10 Online Giving Mistakes

If you are a non-profit, you live and die by donations. The most ironic statement we can get from a church or non-profit is to say that they can’t afford to do online giving. How can you not afford it? I guess if you pay money for inadequate solution that doesn’t work, I suppose. People make mistakes because they don’t know what they don’t know about online giving. Here is a list of 10 mistakes people make with their online giving that cost them a lot of money. These are in no particular order.  

1) Paypal Standard.

Read More

---

Customer Disservice

Our dedication to support stems from a lifetime of frustration from hit-and-run businesses that completely disappear after they have closed the deal and have your credit card number. They know that it will be harder to switch after they have your money.

Recently, we have been amazed and discouraged at some of the biggest tech companies that we have come to love, use and rely on. Seems that they work hard to woo you into their service and then give you the shaft as soon as you need something. We had a particular issue with one of the biggest tech companies in the world. We’ll call them Elgoog. Our support issue was simple enough but needed some intervention from somebody technical at Elgoog. When you try and get in contact with them, there is no email, no phone number and no help desk. They direct you to answer a series of questions on a web form, and then require you to make a selection out of series of questions about your problem… none of the required selection options were our problem.

Read More

---

Video Broadcasting and Live Streaming Diagram

We get a lot of clients asking us about the best way to do video for their church or event. They commonly incorporate projects, muli-cameras, desire to do live streaming and then also have the videos in high quality for online download later.

Webconnex's online video broadcasting service is the best way to convert, upload and update your website with your high definition web video. But what if you want to also live stream the video (using ustream.tv) and incorproate more than one camera angle?

I put together this web diagram. Essentially it shows how to have your produced feed and go to projectors, how to get it onto ustream (using camtasia studio), and then how to get it in the highest quality on your website. This setup seems to work best to have multi-camera angles go to livestream without unneccessary cameras, hardware and equipment.

VIEW PDF DIAGRAM FOR LIVE STREAMING AND VIDEO BROADCASTING

Got comments or questions? You can email us at help[at]webconnex.com.

Read More

---

 1 2 3 4 NEXT »