About the job
At Webconnex, we believe sales isn’t about scripts, it’s about connection. The Inside Sales + Customer Success Manager will help potential and existing customers see the full value of our platform and take the leap to launch their events with confidence. At Webconnex, we have created the most intuitive and easy to use event registration and ticketing software on the market. Event organizers from every background and industry use our software to organize and execute their events. From conferences, to state fairs, festivals, sporting events, exhibitions, and more.
Through your outbound sales efforts, you'll be working alongside independent event organizers to large well known brands, with unique clients spanning every part of the country.
You'll join a friendly, committed, encouraging, and professional sales team that aims to help you win in your role and grow as a person.
Location
This hybrid role is based at our headquarters in Sacramento, California in Old Sacramento, with three in-office days and the opportunity to work remotely two days a week.
But we can assure you, Sacramento won't be the only place you'll work.
We host frequent trips during the year to bring our whole team together for extended periods of face-to-face time to build deeper relationships. Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe. Along with international trips to Mexico, Costa Rica, and Belize.
What you'll be doing
Call and connect with new sign-ups to guide them toward launching and converting into active customers.
Re-engage past customers to encourage them to re-engage for upcoming events.
Upsell paid features to existing customers, showing them how they can get even more value and impact from our platform.
Maintain detailed notes and follow-ups in our CRM to keep the sales process organized and moving forward.
Collaborate with the Customer Success team to ensure new and returning customers have a smooth onboarding experience.
Share product feedback from customers with internal teams to help improve our offerings.
Build strong, long-term relationships with customers that lead to repeat business and referrals.
What we're looking for
You’re comfortable and confident picking up the phone and having consultative conversations.
You balance persistence with warmth and you follow up without being pushy.
You’re naturally curious and ask great questions to uncover customer needs.
You communicate with clarity, kindness, and timeliness.
You’re organized, disciplined, and able to manage multiple leads and accounts at once.
You have a knack for connecting with people and making them feel seen and supported.
You’re motivated by goals, but never lose sight of the human on the other side of the call or email.
How success is measured
Inside Sales
New Customer Conversions: Percentage of new sign-ups converted into active, paying customers.
Customer Re-Engagement: Number and percentage of past customers reactivated to go live in future years.
Upsell Revenue: Total revenue generated from upselling paid features to existing customers.
Follow-Up Timelines: All leads and follow-ups completed within target timelines.
Customer Satisfaction: New and existing customers report a positive experience during sales and onboarding touch points (4.5/5+ on feedback surveys).
Collaboration: Positive feedback from Customer Success teammates on handoffs and communication (4.5/5+).
CMR Accuracy: All customer interactions and deal stages are accurately documented and up to date
Customer Success
Salary & Benefits
$50,000-$65,000 annually. Bonus opportunity for upselling and contracts signed.
401k with company match and equity pool opportunities
Blue Shield health care package, vision plan, and health savings account (HSA)
Dependent Care Flexible Spending Account (DCFSA)
Benevolence Fund for larger medical expenses
$1,200 annual mental health benefit
Connection Credits for team experiences
Participation in 3 company trips (including tropical summer experience with company & families)
10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday, and 2 personal days
