We're Accepting Applications For Our Solutions Team

Carefully read the following job description and if you think you’re a good fit, apply below. Don’t miss our other job openings in case you have friends that would be a good fit too.

**P.S. If you are a recruiter, outsourcing company or some other form of employment solicitor, we will not respond to your emails and you will be on our mud list. **


Job Description

The Solutions Team Member is critical for customer retention and happiness. We are the real, live humans on the other side of the screen. Our approach is to serve the customer by providing the knowledge and assistance they need to achieve their individual goals. The Solutions Team Member is an expert in the product and exceptional in sensitive and skillful communication.


 

Responsibilities 

  • Create an extraordinary customer experience by providing assistance and resources to the customers via chat, email, phone, and screenshare
  • Develop and maintain an in-depth understanding of our product, pricing, and services 
  • Assist in customer-focused projects that enhance the quality of the customer experience (some examples include developing resources, onsite support, enterprise support, etc.) 
  • Participate in regularly scheduled trainings to improve customer and team knowledge 
  • Receive and give regular feedback from Team Members and Team Leads to refine skills

Required Qualifications

  • Team player, open to receiving and giving constructive feedback
  • Advanced written and verbal communication skills
  • Software proficiency 
  • Ability to multitask and work well under pressure 
  • Critical thinking (problem solving) skills
  • Self-motivated work ethic – able to manage time, schedule and responsibilities 

 

Preferred Qualifications 

  • 3+ Years Experience in Customer Service 
  • Experience with Webconnex Products
  • Experience with Slack, Zoom, Excel, and Google Suite products

Salary & Benefits

  • Starting salary of $40,000/year with opportunities for bonuses 
  • Profit sharing eligibility 
  • Health Care package with Blue Shield with HSA 
  • Participation in Company trips (remote work experiences) 
  • 10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday and 2 personal days

We would love to hear why you'd be a great fit for this role!

Apply Now

Please note, the application can take up to 45 minutes to an hour to complete.